Shipping Policy

Overview

This shipping policy outlines the terms and conditions related to the physical delivery of items ordered from the Order Processing Time to Delivery. All orders are processed within the time mentioned while placing the order, after receiving your order confirmation and successful completion of payment. You will receive a notification when your order is shipped.

Eligibility

This shipping policy applies to specific products that are eligible for physical delivery in the menu.

Shipping Regions

This shipping policy is applicable for all SOLOTM Powered Outlets across India.

Delivery TimeFrames

Delivery time taken is approximately 30-60 minutes after the food is ordered:

  1. Estimated time and actual delivery time may vary, depending on circumstances and unforeseen reasons.
  2. There might be potential delays due to a high volume of orders or problems that are outside of our control.
  3. Tracking Information is available from the time of delivery is picked up and delivered to the customer.

Order Confirmation

Order is confirmed only on successful completion of payment with relevant delivery details. A confirmation message is sent to the customer on a successful order. The customer needs to mention their accurate and up-to-date address information along with the nearest landmark.

Returns & Refunds

If the products delivered are damaged during shipping, a process of returns and refunds is outlined. A separate policy is defined and associated fees or conditions will be communicated.

Customer Support

This shipping policy may be subject to change. Customers will be notified of any updates, and the latest version will be made available on our website from time to time.

Changes to the Policy

This shipping policy may be subject to change. Customers will be notified of any updates, and the latest version will be made available on our website from time to time.