Cancellation and Refund Policy

This Cancellation and Refund Policy applies to the cancellation of subscriptions for SOLOTM Products and the corresponding refunds. SOLOTM will not process any refund requests if the subscription cancellation violates this policy or our Terms of Service, or if SOLOTM terminates the User account due to a breach of our Terms of Service.

This Cancellation and Refund Policy is part of and should be read in conjunction with the “Terms of Service”. Capitalized terms used in this policy but not defined here shall have the meanings assigned to them in the Terms of Service.

Users may cancel their subscription at any time if they are not satisfied with our product or service. However, SOLOTM will only be liable to refund the subscription amount during the “Refund Period” as outlined below:
(a) If the initial purchase of the subscription was facilitated by an authorized SOLOTM sales representative, within 7 days from the Account Setup meeting; or
(b) If the initial subscription purchase was made directly by the User or through any other sales channel not mentioned in (a), within 7 days from the date of the subscription purchase (as indicated on the invoice).

For clarity:

  1. Users may only request a refund once and for an amount no greater than the total subscription fee paid to SOLOTM;
  2. Refunds do not apply to subscription renewals;
  3. Refunds are not applicable for any upgrades purchased during the subscription term unless the upgrade was acquired during the Refund Period;

All cancellation and refund requests should be submitted exclusively via the SOLOTM customer support helpline. Requests made through other communication channels will not be considered.

SOLOTM partners with banks, affiliates, payment gateways, payment aggregators, and other financial service providers to process refunds (“Service Providers”). We strive to ensure that eligible refunds are processed within 20 business days of receiving your cancellation request. However, this timeframe is indicative and is subject to the processing times of the Service Providers. Users must provide necessary information for refund processing, including but not limited to bank account details, branch details, UPI addresses, IFSC codes, etc. SOLOTM reserves the right to deduct any fees, bank charges, or other expenses incurred during the refund process.

Notwithstanding any other provisions in this policy, this Cancellation and Refund Policy does not apply to Users who register and purchase SOLOTM subscriptions (A) using referral codes/links from existing SOLOTM Users; or (B) through third-party no-cost EMI payment solutions. Such Users will not be eligible for any refunds from SOLOTM.